Distributor

C

cornishcommer

0
Hi,
after much messing about with different engine solutions finally deciding that i didnt want to angle grind my commer up to get a bigger block in I have decided to replace all of the fuel and electrics on the van to bring back reliablitiy.
the problem is that I have had a poor run with supliers or I am expecting to much.

I bought a webber carb from speedyspares 34iv after reciveing it I looked to see if the jets had been changed and I couldnt see anything regarding custom jetting. as far as I know this carb is for a 2ltr engine (landrover etc) and mine is a 1725 rootes so I asked speedy if they have special jetting, but I felt like I had spoken a different language. he was pleasant but didnt know and seemed no one had ever asked, he just said that other people bought them and they worked.
ok I guess that will have to do!

Next and more problematically was a distributer from www.ratsport.co.uk
I had seen the link on the bottom of someone on the forums website so I thought I would get new electrics from them.
I rang and a nice chap said they had them and the model was a 45d5 on their site, I asked if they had any in stock and I waited while I asked for help. amongst muffled voices I heard him say "we cant send that out it was sent back faulty" then he came back he said I could have one Thursday (it was Tuesday) I said ok and sat and wondered if I was going to get a faulty one.
as I was worried about this I rang back and asked to speak to the owner of the business, he said he hadent been seen for 6 weeks so I asked about ordering and the consern I had over getting fautly parts. Instead of reasuring me that a new one would be made, he told me how all the faulty ones get put back in the parts bin and re used, I explained that I wasnt really happy about this and I would think about ordering.

I decided to stop worrying and place my order, unfortunatly I didnt notice that they also stock 45d standard dizzys and I clicked the standard one, it turned up and I noticed the lack of electronics and so I rang to return/exchange it, again I got (in my opinion) Mr Grumpy. who said the returns department deal with it not him (strange as only 3 people ever answer the phone and it is a unit in an industrial estate but now there is a returns department that no one can talk to) he said they couldnt do an excange and when I asked if I could email my engine details so we can get it exactly right he said he would only take orders of the webpage so if there is a problem the customer can be blamed, super what is the point in going to a specialist if I need to be one to order it.
anyway I returned it and they charged me a re stocking fee and I lost a few quid fair play. but I really dont want to order another one of them as I am not confident and dont like their service.
I have found some other suppliers the main one is http://www.simonbbc.com/electronic-ignitions/electronic-ignition-conversion-kit-lucas-25d-distributor-talbot

but I have some questions if anyone can answer help would be apprechiated.
MY DISTRIBUTOR IS A TYPE 25 MODEL 41043A and it is of a 1725cc year1967

is a 45D4 a straight swap?
is the 45D4 an upgrade (ie more accurate as the engine doesnt care what dizzy it has as long as the spark happens at the right millisecond)
has anyone else fitted an electonic dizzy like me and have you found any problems (ie wrong timing curve etc?)

folloing is some data for this dizzy.
Service number
41043A
Model
25D4
rot'n
CCW
RPM 1
3000
Advance1± 1°
17
RPM 2
1300
Advance2± 1°
6.5
RPM 3
400
Advance3± 1°
2
No Advance below
250
Vacum Code
5/11/7 (y)
Conncetion
Push
Years
1966-70
Vehicles Used On
Sunbeam Minx, Gazelle 1.7 auto, Vogue MK IV, Hunter
 
Hi Mate

Sorry to hear about your trouble with Speedy spares.
Even sorrier to hear about your dissatifaction with RatSport

I dont know who the "nice chap" was, but it was me you spoke to the 2nd time.
To deal with your points 1 by 1:

The owner (actually the biggest shareholder there isnt a single owner) hasn't been in for a few weeks - we're kinda left to get on with it. I couldnt understand why you found this so odd on the phone and in your posting, and I still cant.

When parts are returned straight away by customers they are tested on the same machines we built them on, if nothing is wrong with them they go back in stock. If something is wrong they are dismantled and the non-faulty parts go back into their respective stock bins awaiting building into the next distributer order. I tried to explain this to you on the phone. I understand that you "are not really happy" about this, but Im afraid that returns cannot just be binned as you suggested to me on the phone.

Naturally I am sorry you ordered the wrong part, and I respect your honesty for admitting it (some people would claim the unit was faulty, on return it would be tested as above, it wouldnt just be binned as you suggest should happen)

I understand it is tiresome that you have to order over the internet but as an internet company that is how we take orders. Furthermore if the order form is filled out by you rather than by us then the blame for any parts ordered in error (as you did) is less debatable.

I'm glad your refund was organised the same day we received the part back as requested in your letter. I understand it is annoying to be charged 15% handling charge for your mistake. Unfortunately every sale has an administrative cost. We have to pay fees to your credit card issuer on every sale - and every refund (as well as time taken in picking and packing the parts, and checking/testing a return). I dont think that its fair that we should pay the price for your mistake. This is made very clear in any event on the order form on which you placed your order. Of course the surcharge is waived if parts are exchanged for others of an equal or greater value.

We did not spontaneously sprout a silent "returns dept" while you were on the phone as you appear to insinuate. However it is a different persons job to open/check/stockfill etc supplies in then to deal/test/refund etc returns, if the parcel is lablelled returns it makes this quicker. Incidentally we are also not a single unit nor on an industrial estate.

There are quite a few more people than 3 who work here; we do try to keep any grumpy ones off the phone but must have failed on this occasion, I apologise.

Hope this explanation helps:)

I hope you get your dizzy problem sorted out soon, and you receive better service from Simon then you consider you have had from us or Speedies.



Cheers
Jules

RatSport www.ratsport.co.uk
 
Just to let the forum know I rang simonbbc and he was very friendly and helpfull, and I bought this dizzy
http://www.simonbbc.com/distributors/lucas-type-25d-electronic-distributor-powermax
I told him what engine it was for when I ordered and last week I fitted it.
It is now running sweetly and doesnt cut out like before.

and at £59.99 it was cheap but the quality was good and so was the service, well recomended.
£100 saved,
he has an interesting website readme http://www.simonbbc.com/ignition-kit-helper

hope this helps some other commer owners.
 
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